Quality First, Customer-Oriented, Win-Win Cooperation
info@unicness.com
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PRODUCTSMarketing and ServiceConsultation Hotline：
info@unicness.com
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ABOUT USMarketing and ServiceConsultation Hotline：
info@unicness.com
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Marketing and ServiceConsultation Hotline：
info@unicness.com
Find answer to your most common question
Professional manufacturer and exporter of wood-based panels
FAQs
Frequently Asked Questions
Answers to All Your Burning Questions !
What's the MOQ?
Our standard MOQ is 1 x 20' container (approximately 22-24 m³). For smaller trial orders, we also accept LCL (less than container load) shipments. Please contact us to discuss your specific needs.
What payment terms do you accept?
We accept T/T (30% deposit + 70% before shipment), L/C at sight. We also offer flexible payment options for large-volume contracts for long term business.
Do you offer free samples?
Yes, we offer samples free of charge. Full-board samples are available at a nominal cost, which is fully refundable upon your first bulk order. Shipping costs for samples are at the customer's expense.
Can you customize panel size, thickness, color or glue grade?
Absolutely. We offer full customization services: thickness from 3mm to 30mm, custom sizes and formats, glue grades (E0, E1, WBP, MDI), and special surface finishing (sanded, film-faced, melamine, veneer, UV coated). We also have abundant color catalogs for your reference.
How long is your lead time?
For standard orders, lead time is typically 15-20 days after deposit confirmation. For custom orders (special thickness, size, or glue grade), lead time may extend to 25-30 days, depending on production schedule.
Can the company name and trademark to be printed on the plywood products or package?
Absolutely. We can customize the printing of your company name and logo either directly on the plywood panels (e.g., film-faced plywood) or on the outer packaging, as per your preference.
What is your warranty policy?
We stand behind the quality of our plywood. In the event of any quality issues caused by our production, we will negotiate a reasonable solution – including replacement, compensation, or credit for future orders – based on the specific circumstances and inspection reports.
How do you handle complaints or returns?
We take all customer feedback seriously. Our quality team will review your complaint, request photos or samples for analysis, and work with you to find a fair and prompt resolution – whether through replacement, financial compensation, or future order discounts.